Dr. Comfort Shoes Return Policy

Return Policy

Dr. Comfort allows returns for any reason within the specified time frame listed below within the date of shipment, unless shoes have been modified. 

How do I start a Return?

Items can be shipped back within the specified return window in the conditions listed below but if you have a question or concern, please us us at mail@comfortdiabeticshoes.com to request return shipping label or follow the instructions on our website under Refunds/Returns.

Product Return Policy Refund Remake Warranty
All Shoes, Sandals & Slippers Unworn - 30 days from Ship Date
Worn - 30 days from Ship Date
100% N/A 6 Months
Diabetic Socks Unworn - 30 Days from Ship Date
Worn - No Return
100% N/A 6 Months
Compression Hosiery Unworn - 30 Days from Ship Date
Worn - No Return
100% N/A 6 Months
Anti-Embolism Unworn - 30 Days from Ship Date
Worn - No Return
100% N/A 6 Months
Gel Inserts Unworn - 30 days from Ship Date
Worn - 30 days from Ship Date
100% N/A 6 Months
EXOS OTC Unworn - 30 days from Ship Date
Worn - 30 days from Ship Date
100% N/A 6 Months
Custom Functional Orthotics (mySupport) Unworn - 60 days from Ship Date
Worn - 60 days from Ship Date
0% Yes 6 Months
Barrier Masks No Return 0% N/A 30 Days

 

Shoes, Sandals, Slippers & Inserts

Dr. Comfort allows returns for any reason within 30 days of date of shipment, unless shoes have been modified. For products returned beyond that window, we grant credit on a case-by-case basis. Products exhibiting excessive wear or abuse will not be credited

Socks, Compression Hosiery & Accessories

Unworn and in original packaging – 30 days from original shipment date